You’re in safe hands with Omni
Why choose Omni?
Get the things you love, with fast, flexible finance that puts you in control. Omni Capital Retail Finance makes it simple to spread the cost of big purchases with 0% APR interest-free credit, and low-interest finance options—so you can shop smarter and pay your way.
Flexible Payment Plans
Whether it's through interest-free or low-interest finance, we can help with affordable monthly instalments that fit your budget.
Trusted & Secure
We’re owned by Castle Trust Bank, and work with leading retailers across home improvements, furniture, technology, healthcare, and more.
Fast & Simple Approvals
Get instant credit decisions online or in-store with a quick, paperless application.
Seamless Shopping Experience
Apply, sign, and check out in minutes with our easy digital finance process.
Support When You Need It
Our UK-based team is more than happy to assist with any questions.
You can bank on Omni’s experience
We’re not just a finance provider—we’re part of the journey. Since 2009, Omni Capital Retail Finance has been helping customers say yes to the things that matter and help improve your life.
We’re part of Castle Trust Bank
Omni Capital Retail Finance is proud to be part of Castle Trust Bank, a trusted UK financial institution, bringing stability, experience, and strong governance to everything we do.
We combine the creativity and innovation of Omni with the strength and scale of a fully regulated bank—so you can shop with confidence.
Your online account
Our online customer portal is an easier way to manage your account online. Once you have an account you can:
Make a payment
Check your balance
Submit an enquiry or arrange a call back
Quick and simple registration process
Simply log in below or if you are using this service for the first time please register first by clicking the ‘register’ button for a quick and simple way to get you started.
Omni Customer FAQs
Money worries
& fraud
If you’re struggling with repayments or concerned about fraud, we’re here to help. You can find support, guidance, and practical steps to protect yourself and stay in control of your finances in our FAQ section above, and by reading our guide.
Money worries
Struggling with payments? We're here to help.
Having trouble making a payment?
At Omni Capital Retail Finance, we’re committed to treating our customers fairly. If you’re facing financial difficulty, we want to work with you to find the right support and outcome for your circumstances.
How we can support you
We offer a range of flexible options to help make things more manageable, including:
- Temporary Reduced Payment Plans
- 30-Day Payment Holds so you can seek free, independent financial advice
- Working directly with your chosen debt adviser or charity
- If your account is interest bearing, we will freeze interest while we explore and apply these support options with you.
Why acting early matters
Talking to us early can help prevent:
- Additional interest on the balance (for interest-bearing loans)
- Late payment fees in line with your credit agreement
- Impact on your credit file, if arrears are reported to credit reference agencies
- Referral to a Debt Collection Agency
- A Notice of Default, which remains on your credit file for six years
Getting in touch early helps us reduce the risk of these outcomes and support you more effectively.
Free and independent support
We understand that managing debt can feel overwhelming. There are several organisations that offer free, confidential advice and support:
National Debtline – 0808 808 4000
Citizens Advice – 0800 144 8848
MoneyHelper – 0800 011 3797
StepChange Debt Charity – 0800 138 1111
PayPlan – 0800 280 2816
Let us know if you’re speaking to one of these services — we’ll freeze payments (and interest, if applicable) for 30 days to give you time to assess your options.
Contact us
If you’re concerned about your repayments, please get in touch. Our team is here to listen and help you find a solution.
FAQs
Still have questions? Visit our FAQ section for more information about your account, repayment options, and what to expect next.
Also available from Castle Trust Bank
Savings
Accounts
Castle Trust Bank offers online fixed rate saving accounts, notice accounts and Cash ISAs, which can help you make the most of your money. Whether you’re saving for a rainy day or for the future, Castle Trust Bank has got you covered. Managing your accounts is a breeze with our easy-to-use, online platform and mobile app.
Property
Finance
Castle Trust Bank is here to support property investors with its Bridging and Buy To let mortgages, distributed exclusively through brokers. If you’re looking to buy or renovate properties with our short-term Bridging loans, or are looking for longer-term Buy-To-Let funding, Castle Trust Bank can help.
Contact us
Need help with your account? Whether you have a question about your payments, need support managing your finance plan, or have a general enquiry, we’re here for you. Get in touch with our team today.
